PRE-CONTRACTUAL INFORMATION

General Terms and Conditions of Sale

Pursuant to Articles 45 et seq. of Legislative Decree No. 206 of September 6, 2005—the Consumer Code, as amended by Legislative Decree No. 209 of December 31, 2025 (implementing Directive (EU) 2023/2673), and Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes.

The pre-contractual information set forth below constitutes an integral part of the “online sales contract” for products that the Supplier undertakes to enter into as part of a distance selling system organized by the Supplier through its website https://shop.castellodironcade.com (hereinafter the “Website”); it may not be modified except by further express agreement with the Customer.

1) Supplier Identification

CASTELLO DI RONCADE SOC. AGR. DI CIANI BASSETTI CLAUDIO E C. S.S. Via Roma 141, 31056 – Roncade (TV) – Italy VAT No.: 05160710264 Email address: info@castellodironcade.com Online store: https://shop.castellodironcade.com/

(hereinafter referred to as the “Supplier”).

2) Key Product Features

Product details, including their key characteristics, are listed directly on the Website. For each product, the Customer has access to a dedicated product page containing key information (such as: grape variety, appellation, region of origin of the grapes, alcohol content) as well as any minimum purchase quantities.

3) Terms and Conditions of Sale

Since these are products that, by law, may only be sold to buyers over the age of 18, the purchase process is completed only for customers who declare that they meet this age requirement. The Supplier reserves the right to request, even at the time of delivery, a document proving the customer’s legal age, and to refuse or cancel orders from customers regarding whom there is reasonable doubt as to whether they meet this requirement.

The sale and shipment of products are also subject to compliance with the regulations governing the importation and sale of alcoholic beverages in effect in the country of destination. The Supplier reserves the right not to fulfill orders destined for countries where the online sale of alcoholic beverages is prohibited or subject to restrictions that the Supplier is unable to meet, providing timely notice to the Customer and issuing a refund for any amounts already paid.

4) Total price of the products

All sales prices listed in the Supplier’s online catalog are expressed in euros and include VAT and any other applicable taxes. Shipping costs and any additional charges, if applicable, are not included in the purchase price but are listed and calculated separately. Before completing the order, the Customer can always review the total price, including all additional charges.

5) Payment Methods

Payment may be made using the methods indicated on the Website at the time of ordering (currently: credit card).

The Supplier guarantees that all communications regarding payments are transmitted over a line protected by an encryption system and that payment information is stored with an additional layer of security encryption, in accordance with current regulations governing the protection of personal data.

Submitting the order—which, as indicated in point 10) below, constitutes the conclusion of the contract—entails the Customer’s obligation to pay the price of the selected products. The Supplier assumes no liability for any fraudulent or unlawful use that third parties may make of the Customer’s payment methods, provided the Customer demonstrates that they have taken all possible precautions in accordance with the highest standards of professional diligence.

6) Delivery Methods and Timelines

Delivery takes place, starting from the completion of the purchase, within 2–5 business days for Italy and within 3–7 business days for the rest of Europe. These timeframes are approximate and may vary depending on the actual destination (e.g., deliveries to islands).

The Customer can track the status of the shipment using the tracking email sent by the Supplier.

Deliveries are made Monday through Friday, excluding holidays, during normal business hours; we therefore recommend that you provide an address where delivery can be reliably guaranteed.

Upon delivery, the Customer is required to check the condition of the packaging and to report to the carrier—including by accepting the shipment with reservation—any damage detectable through a simple visual inspection. In the event of products damaged during shipping (e.g., broken bottles or damaged labels), the Customer is asked to report this to the Supplier within 48 hours of delivery, attaching photographs of the product and the packaging, in order to facilitate a replacement or refund.

Pursuant to Article 63 of the Consumer Code, the risk of loss or damage to the products passes to the Customer at the moment the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the products. If the Customer appoints a carrier other than the one proposed by the Supplier, the risk is transferred to the Customer as soon as the products are delivered to the carrier chosen by the Customer.

7) Right of Withdrawal

7.1 Term and Exercise of the Right

The Customer has the right to cancel the contract, without penalty and without having to provide a reason, within 14 (fourteen) days from the date on which the Customer takes physical possession of the purchased products.

To exercise the right of withdrawal, the Customer must inform the Supplier of their decision by means of an explicit statement, which may be provided in one of the following ways:

• by using the online cancellation feature, available at any time at https://shop.castellodironcade.com/recesso, as described in section 7.2 below;
• by sending an email to info@castellodironcade.com, making sure to include the following information:
  1. the Customer’s first and last name;
  2. order number and date;
  3. date the products were received;
  4. delivery address used for the order;
  5. an explicit statement of intent to terminate the contract;
  6. the email address to which the Supplier must send confirmation of receipt of the notice of withdrawal;
  7. (optional, to facilitate the refund) IBAN or reference number for the payment method used, if different from the one used for the order.

To ensure compliance with the withdrawal period, it is sufficient to send the notice regarding the exercise of this right before the expiration of the period indicated above.

7.2 Online Right of Withdrawal (Art. 54-bis of the Consumer Code)

In accordance with Article 54-bis of the Consumer Code, introduced by Legislative Decree No. 209 of December 31, 2025, the Supplier provides the Customer with a digital withdrawal function that is always visible, easily accessible, and available for the entire duration of the withdrawal period, accessible at https://shop.castellodironcade.com/recesso.

This feature allows the customer to:

1. access the right to cancel via a button labeled “Cancel the contract here” (or an equivalent and unambiguous phrase);
2. fill out the online cancellation form, providing the order details (name, address, order and product information, date of purchase/receipt) and the email address to which the Supplier will send the acknowledgment of receipt;
3. Confirm the submission of the notice using a specific confirmation feature, separate from the first step, identified by the phrase “Confirm Withdrawal” (or equivalent wording).

The right of withdrawal is considered to have been exercised within the time limit if the Customer submits the online notice before the expiration of the withdrawal period specified in Section 7.1.

Upon receipt of the notice, the Supplier shall, without undue delay, send an acknowledgment of receipt of the notice of withdrawal via email, stating the date and content of the notice.

The use of the online cancellation feature is in addition to—and does not replace—the option to notify us of cancellation via email, as indicated in Section 7.1.

7.3 Exclusions

The provisions of Article 59 of the Consumer Code regarding exclusions from the right of withdrawal remain in full force, including the case referred to in subparagraph (e) regarding sealed goods that cannot be returned for hygienic or health-related reasons and that have been opened by the Customer after delivery (see point 8).

8) Effects of Withdrawal (Refund and Return of Products)

If the Customer withdraws from the contract, the Supplier shall refund the purchase price of the returned products without undue delay and, in any event, no later than 14 (fourteen) days from the date on which the Supplier is notified of the Customer’s decision to withdraw.

Refunds are issued using the same payment method the Customer used for the initial transaction, unless otherwise expressly agreed; in any case, the Customer will not incur any costs as a result of the refund.

The refund may be suspended until the returned products are received. To be eligible for a refund, the products must be returned undamaged, unopened, and in their original packaging: Opening the packaging of the purchased products waives the right of withdrawal pursuant to Article 59(e) of the Consumer Code, thereby preventing the Customer from withdrawing from the contract or requesting a refund of the price paid for such products.

The Customer must return the products to the Supplier (at the address specified in Section 1) without undue delay and, in any event, within 14 (fourteen) days of notifying the Supplier of the cancellation, via postal service or courier. The Customer is responsible for the direct costs of the return.

9) Warranty

The Supplier guarantees that the products comply with current industry standards. The products must be stored by the Customer in accordance with the provided instructions and under appropriate sanitary and environmental conditions; the Supplier shall not be liable for any claims regarding products not stored in accordance with the foregoing.

The Customer may report any nonconformities in accordance with Legislative Decree No. 206 of September 6, 2005, following the procedures set forth in paragraph 14). In the event of nonconformity, the Supplier shall replace the product free of charge within a reasonable period of time.

10) Conclusion of the Contract and Archiving Procedures

The contract is concluded online when the Customer accesses the Website and completes the purchase procedure described therein by accurately filling out the order form and submitting consent to the purchase online. Before finalizing the purchase, the Customer may review and correct the information entered, and is responsible for ensuring its accuracy.

Upon receipt of the order, the Supplier will promptly send a summary email that can be printed, containing the customer’s and order details, the price, shipping costs, and any additional charges, the delivery address, delivery times, and information regarding the right of withdrawal. The Customer is advised to save this email.

Pursuant to Article 12 of Legislative Decree No. 70/2003, each order is stored in digital form by the Website’s hosting provider and, in either paper or digital form, by the Supplier, in accordance with confidentiality and security standards. Registered Customers can view their orders in the designated members-only area of the Website.

11) Product Availability

The Supplier indicates in real time, in its online catalog, which products are available and which are not. If an order exceeds the quantity available in stock, the Supplier notifies the Customer via email of the unavailability or estimated wait time and requests confirmation of the order.

12) Billing

Customers who wish to receive an invoice for their purchase must request one and provide the necessary information (company name, address, tax ID number/VAT number, and, if applicable, the recipient code or certified email address) at the time of ordering or, in any case, before the invoice is issued, as it is not possible to modify tax information after the invoice has been issued.

13) Governing Law and Jurisdiction

These terms and conditions of sale are governed by Italian law. Notwithstanding the foregoing, pursuant to Article 33, paragraph 2, subparagraph u) of the Consumer Code, nothing in these terms and conditions shall prejudice the consumer’s right to bring a lawsuit before the court of the place where they reside or have elected domicile, if different from the general venue.

14) Communications, Complaints, and Dispute Resolution

Written communications to the Supplier and any complaints are valid only if sent to the email address info@castellodironcade.com.